How we handle your information (Privacy)?
To see if we can help you, we need to collect information about your situation. This may include sensitive personal data.
We only collect the information we need to:
- check whether your problem is something we can help with,
- make sure there’s no conflict of interest, and
- arrange and deliver your appointment.
Your information is stored safely in our secure case management system. Authorised staff and volunteer lawyers working on your matter may access and use your data through this system to deal with your enquiry. Everyone involved must keep your information confidential and secure. We never sell, rent, or share your data.
Who is responsible for your information?
City St George’s, University of London is ultimately the data controller under UK data protection law. This means we are legally responsible for deciding what personal data we collect, why we collect it, and how it’s used and stored. We are committed to handling your information lawfully, fairly, securely, and only for as long as necessary.
Volunteer lawyers (many of whom work at large law firms) may also act as independent data controllers when they volunteer with us. Each firm must follow data protection law for the personal data they access while volunteering at CitySES.If you’d like a link to the privacy notice of the law firm who are involved in your case, please email
SchoolExclusionService@citystgeorges.ac.uk.
Please note we need certain information to assess your case. If you are not able to provide it we may not be able to help you.
Please read our full LawIRL Services Privacy Notice on the City St George’s, University of London website. By submitting your enquiry, you confirm that you’ve read and accept this Privacy Notice.